The Better Business Bulletin
The Better Business Bulletin is a blog written by Andrew John Slaney and is focussed on a desire to help organisations perform better and create greater value for all stakeholders, through increased process understanding and a commitment to improve.
Friday 17 March 2017
Bringing ‘Lean’ Principles to Service Industries
http://hbswk.hbs.edu/item/bringing-lean-principles-to-service-industries
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